Privacy Policy

01Introduction

Radyus ("Radyus", "we", "us" or "our"), operated by Guruvar Technologies Pvt. Ltd., runs a quick-commerce platform that lets people order products from local stores and vendors and have them delivered in minutes. The platform is made up of two mobile apps:

• The Radyus Consumer app — for customers who place and receive orders.
• The Radyus Merchant app — for store owners and staff who accept and fulfil those orders.

This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. Because the two apps collect different information, this policy is split into a section for each — please read Part 1 if you use the Consumer app and Part 2 if you use the Merchant app. By creating an account or using either app, you agree to the practices described here. If you are a merchant, your use of the Merchant app is also governed by our Merchant Terms & Conditions.

02Information we collect

Information you provide to us

• Account information — your name and mobile phone number, which you verify with a one-time password (OTP), and your email address.
• Delivery addresses — the addresses you save to receive orders, including building, floor and flat details, area, a receiver name, and a label such as Home, Work or a custom name.
• Order information — the items in your cart, your order history, and any delivery notes or preferences you provide.
• Communications — information you share when you contact our support team or rate an order.

Information we collect automatically

• Location information — with your permission, your device's precise or approximate location, so we can show stores that deliver to you, set your delivery point, and help delivery partners reach you. See "Location data" below.

Payment information

When you pay for an order, your payment is processed by our payment gateway, Razorpay. To set up your payment, we share your name, email and phone number with Razorpay so it can prefill checkout. We receive confirmation of your transaction — such as the amount, status and a transaction reference — but we do not collect or store your full UPI credentials, card numbers or banking passwords.

03How we use your information

We use the information we collect to:

• Create and manage your account and verify you by OTP.
• Show stores and products available at your location and personalise what you see.
• Process, fulfil and deliver your orders, and keep you updated on their status in real time.
• Enable delivery partners to pick up and deliver your order, including the details needed to reach you.
• Process payments, issue refunds and maintain transaction records.
• Provide customer support and respond to your requests.
• Send you service messages about your orders, such as order and delivery updates.
• Detect, prevent and address fraud, abuse, security and technical issues.
• Improve and develop the Service and comply with our legal obligations.

04Sharing & disclosure

We do not sell your personal information. We share it only as needed to operate the Service:

• Local stores and vendors — to prepare and fulfil the orders you place with them, including the order contents, your delivery address, receiver name and contact number.
• Delivery partners — to pick up and deliver your order; this includes your delivery address, name and contact number so they can complete the delivery.
• Razorpay — our payment gateway, to process your payments and refunds; we share your name, email and phone number to set up checkout, as described above.
• Service providers — mapping and location providers, cloud hosting, and messaging services who process data on our behalf and under our instructions.
• Legal and safety reasons — where required to comply with applicable law or legal process, enforce our terms, or protect the rights, property and safety of our users, partners or the public.
• Business transfers — in connection with a merger, acquisition, financing or sale of assets, subject to this policy.

05Location data

The Radyus Consumer app uses your location to detect your delivery area, show stores and products that can reach you, estimate delivery times, set and confirm your delivery point on the map, and help delivery partners navigate to you.

You can grant or revoke location access at any time in your device settings. Without it, core features such as finding nearby stores and delivering to you may not work.

06Cookies, tracking & on-device storage

We do not use third-party analytics, advertising or tracking SDKs, and we do not build behavioural profiles of you. We use only first-party, functional technologies needed to run the Service: a secure authentication token (stored as an HttpOnly cookie) to keep you signed in.

Your sign-in state, your profile and your selected delivery location are kept in storage on your own device so the app works smoothly, and they are cleared when you log out.

07Your rights & account deletion

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and request a copy.
• Correct or update information that is inaccurate or incomplete.
• Request deletion of your personal information.
• Withdraw consent you have given — for example, for location — without affecting processing already carried out.
• Object to or restrict certain processing.

You can delete your account and associated personal data at any time from within the app (Profile → Delete account), or by emailing us at steven@quickco.in. You can also edit your profile and saved addresses directly in the app. We may need to verify your identity before acting on a request, and we will respond within the timeframes required by applicable law.

08Data security

We use appropriate technical and organisational measures — including encryption in transit, access controls and secure infrastructure — to protect your information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work continuously to safeguard your data and will notify you and the relevant authorities of a breach where required by law.

09Data retention

We keep your personal information for as long as your account is active and as needed to provide the Service. We may retain certain information for longer where necessary to comply with legal, tax or regulatory obligations, resolve disputes, prevent fraud and enforce our agreements. When information is no longer needed, we delete or anonymise it.

10Children's privacy

The Service is intended for users aged 18 and over and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11Information we collect

Information you provide to us

• Account information — your mobile phone number, which you verify with a one-time password (OTP), your first and last name, and your email address.
• Store & business information — your store name, business type (individual or sole proprietorship), store address (shop number, building, street, area, city, state and PIN code), and the precise location of your store, which you capture during registration.
• KYC & bank details — your PAN, Aadhaar number, GSTIN (if you provide one), bank account number, IFSC and the account holder's name, which we use to verify your identity and business and to pay out your earnings.
• Verification documents & photos — where we ask for them, copies of your PAN card, Aadhaar card, bank proof (such as a cancelled cheque or bank statement), GST certificate, and photos of your store.
• Communications — information you share when you contact our support team.

Information we collect or create automatically

• Terms acceptance record — the date, time and IP address at which you accepted our Merchant Terms & Conditions.
• Registration status — whether your application is under review, approved or rejected, and when you submitted it.
• Order & fulfilment data — the orders routed to your store, including items and quantities, your earnings, payout and settlement status, and the name and phone number of the delivery partner assigned to collect an order (shown so you know who is picking it up).
• Notification token — once your store is approved, a push-notification token for your device so we can alert you to new orders.
• Authentication tokens — a secure sign-in token, stored as an HttpOnly cookie, that keeps you logged in.

On your device

Your sign-in state and profile are kept in storage on your own device so the app works smoothly, and they are cleared when you log out. While you register, your progress is saved on your device so you can continue later. Your PAN, Aadhaar and bank account numbers are never saved to your device. The saved draft is cleared when you submit your registration, delete your account, or when a different number signs in on the same device.

What the Merchant app does not collect

To keep data to a minimum, the Merchant app does not track your location in the background, does not access your contacts, and does not collect advertising identifiers. We do not use any third-party analytics, advertising or tracking technologies in the Merchant app.

12Location data

The Merchant app asks for your device's location only when you tap "Use current location" while registering, so we can pin your store on the map. Your device's built-in location service may turn that pin into an address to help fill in your store address. We save the pinned store location, not your ongoing whereabouts, and use it to send you nearby orders, estimate delivery times, and guide delivery partners to your store.

Location is used in the foreground only, and never in the background. You can grant or revoke location access at any time in your device settings. If you do not allow it, you will not be able to pin your store automatically.

13Customer data merchants handle

To fulfil an order, your store receives personal information that belongs to the customer — namely the order contents, the delivery address, and the receiver's name and contact number. You receive this information solely so you can prepare and hand over the order, and you must keep it confidential, use it only for that purpose, and protect it in line with this policy, our Merchant Terms and applicable law.

14How we use your information

We use the information we collect to:

• Create and manage your merchant account and verify you by OTP.
• Review your registration and verify your identity, business and bank details (KYC).
• Set up and activate your payout account with our payment gateway, Razorpay.
• Prevent duplicate or fraudulent registrations — for example, by making sure each PAN is linked to only one store.
• Route incoming orders to your store and let you accept, prepare and fulfil them.
• Calculate and settle your earnings, apply commission, and maintain transaction records.
• Send you service messages — OTPs by SMS, new-order push notifications, and order, delivery and daily-summary messages on WhatsApp.
• Provide support and respond to your requests.
• Meet our tax, accounting and other legal obligations.
• Detect, prevent and address fraud, abuse, security and technical issues.
• Improve and develop the Service.

15Sharing & disclosure

We do not sell your personal information. We share it only as needed to operate the Service:

• Razorpay — our payment gateway, to process customer payments and settle your earnings. To create and verify the linked account that receives your payouts, we share your name, email, phone number, business type, store address, PAN, GSTIN and bank details with Razorpay, which may carry out its own KYC checks.
• Customers — your store name and store details, shown in the Consumer app.
• Delivery partners — your store name, location and pickup details, so they can collect orders from you.
• Messaging providers — SMS providers (such as MSG91 and Twilio) to send OTPs, Meta's WhatsApp Business platform to send order and summary messages, and Google Firebase Cloud Messaging to deliver push notifications.
• Service providers — cloud hosting and storage (Amazon Web Services), mapping and routing (Google Maps) and email providers, who process data on our behalf and under our instructions.
• Government & tax authorities — where required for tax reporting or other legal obligations.
• Legal and safety reasons — where required to comply with applicable law or legal process, enforce our terms, or protect the rights, property and safety of our users, partners or the public.
• Business transfers — in connection with a merger, acquisition, financing or sale of assets, subject to this policy.

16Bank & payment information

We collect your bank account number, IFSC and account holder name so that your earnings can be paid out to you through our payment gateway, Razorpay. Your PAN and bank account number are encrypted when stored, and the app only ever shows them masked, with just the last four characters visible. We receive transaction and settlement details such as amounts and status, but we do not collect or store your UPI credentials, card numbers or banking passwords.

17Your rights & account deletion

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing.

Once your store is approved, you can delete your merchant account from within the app (Profile → Delete account). At any stage, including while your application is under review, you can also request access, correction or deletion by emailing us at steven@quickco.in. Deleting your account deactivates it immediately and signs you out, and the same mobile number cannot be used to register again. We may need to verify your identity before acting on a request, and we will respond within the timeframes required by applicable law.

18Data retention

We keep your information for as long as your merchant account is active and as needed to provide the Service. After your account is deleted, we keep records we are legally required to retain — such as KYC records, transaction, payout and tax records — for the period required by law, and a protected reference to your PAN to prevent duplicate or fraudulent registrations. We may also keep information as needed to resolve disputes and enforce our agreements. When information is no longer needed, we delete or anonymise it.

19Data security

We use appropriate technical and organisational measures — including encryption in transit, encryption of sensitive KYC and bank details at rest, masking, access controls and secure infrastructure — to protect your information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work continuously to safeguard your data and will notify you and the relevant authorities of a breach where required by law.

20Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make material changes, we will notify you in the app or by other means and update the "Last updated" date above. Your continued use of the Service after an update means you accept the revised policy.

21Contact us